In Focus: Measuring negotiation costs
Managing COVID-19 Renegotiations
Problem Solving: Delivering outcomes
Taylor Swift: Giving others a voice
In Focus: Negotiating with agents
Changing Perceptions: Shane Warne recalls advice
Problem Solving: Calm in the cockpit
Avoiding Buyer's Remorse: Knowing when to close
Defining Fairness: US German trade negotiations
In Focus: The authentic negotiator
Identity needs: Tobacco now a nobody
Restoring relationships: Saying sorry
Price haggling: Strategies to position value
Negotiation styles: Managing aggressive behaviours
Traits of skilled negotiators: Nelson Mandela
Leadership without authority: Reducing domestic violence
The power of language: A statement or a question?
Managing uncertainty: New freeway gets a red light
Influencing timelines: The brave new world of regulators
Hostage negotiations: A frontline perspective
Creating strong alternatives: Flying fresh milk to China
Setting the scene: Automotive executives fly into a storm
Finding common ground: US Firearm reforms
Timing concessions: Bangladesh factory tragedy
Verifying trust: World soccer cup and gulf of Mexico oil spill
Shaping mindsets: AVIS We try harder
Cultural mindsets: SONY Walkman designed for harmony
Difficult conversations: Thalidomide sufferers seek empathy
Engaging the enemy: US and Taliban peace talks
Creating points of influence: Russell Crowe gets his leading lady
Collaborating to create value: Power to the people