Terms & Conditions

Books

PRICING
All prices are listed in Australian Dollars. Prior to purchasing I confirm that I am ordering the correct book title, format, edition, and quantity of the items in my shopping cart and by doing so understand this purchase is deemed a firm sale (i.e. non-returnable).

DELIVERY EXPECTATIONS
Items that are in stock will be delivered within 2-5 business days Australia and 7-14 business days International.

Customers who enter addresses that the courier has deemed having incorrect and/or insufficient details to ensure delivery may result in the following: 

• Delayed delivery
• Lost parcel
• Package/s returned to Pathfinders Downunder

If Pathfinders Downunder is found to be responsible for incorrectly addressing a package then we will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Pathfinders Downunder. NO REFUNDS are applicable.

Any package returned to Pathfinders Downunder due to incorrect and/or insufficient address information will require an extra delivery charge. Also, if Pathfinders Downunder has incurred extra fees to retrieve the package from the courier then these fees will be charged to the customer before the package can be despatched again.

If a package arrives back to Pathfinders Downunder due to incorrect and/or insufficient delivery issues and incurs damage to the item(s), Pathfinders Downunder will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.

If customers prefer a replacement, then they can elect to have them re-ordered and will be charged the RRP less 30% plus delivery fees (stock permitting).

If a customer prefers not to receive the items as their requirements have changed then no refund will be provided due to "incorrect and/or insufficient address" details.

If the package has the correct delivery information and is 'lost' by the courier, Pathfinders Downunder will replace the item/s once Pathfinders Downunder has confirmation from the courier the item/s have not been delivered.

All online orders shall be processed through our eWay payment gateway. Pathfinders Downunder will not be held liable for any failure or errors associated with eWay or our online e-commerce system to process a payment. Pathfinders Downunder retains the right to cancel or refuse any online order that is deemed to be fraudulent.

REFUNDS
No returns will be accepted unless the item is faulty or damaged during delivery.

Any title that has been on order for 90 days and the customer no longer wishes to wait then a refund will be offered only if the title is not already in transit to the customer. This does not include items that are Pre-Orders.

OVERSEAS ORDERS
If TNT or DHL services do not deliver to your specified address we reserve the right to cancel your order before it is processed.

Please note that occasionally countries may charge the recipient duties on the 'import' of packages. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. Pathfinders Downunder will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances. 

Events

PRICING
All prices are listed in Australian Dollars.

Prior to purchasing I confirm that I am ordering the correct program and quantity of the items in my shopping cart and by doing so understand this purchase is deemed a firm sale, with the cancellation policy applying.

CANCELLATION POLICY
More than 14 days before commencement a full refund, less than 14 days but more than 7 days before commencement a 50% refund, and less than 7 days before commencement no refund and a substitute will be accepted without charge.

DISCLAIMER
All event details are correct at the time of printing. Pathfinders Downunder reserves the right to make changes to the event without notice where necessary.

All online orders shall be processed through our eWay payment gateway. Pathfinders Downunder will not be held liable for any failure or errors associated with eWay or our online e-commerce system to process a payment. Pathfinders Downunder retains the right to cancel or refuse any online order that is deemed to be fraudulent.